Counsellor/Sr. Counsellor
POSITION TITLE: | Counsellor/Sr. Counsellor |
REPORTS TO: | Branch Manager |
BUSINESS UNIT: | Student Recruitment |
Location: | Barnala, Sangrur, Patiala, Bhatinda |
Education Requirement
Experience Professional worked in reputed organization 2 + years of experience
Business Acumen
- Knowledge on Destination Education System
- Ensure delivery of high level of service to students and Destination client institutions
Student Services
- Provide authentic, un-biased and updated information on Destination institutions and courses and FLYING FEATHERS services
- Ensure that students are aware of FLYING FEATHERS’s roles and responsibilities and limitations with respect to securing admissions and student visa approval
- Advise students to enroll for IELTS/PTE through FLYING FEATHERS.
- Counsel student walk-ins in reasonable time frame; prioritize students with appointments
- Track and respond to all email queries in 24 hours
- Email all relevant information, documents and brochures to students who did not reside in branch office city within 24 hours
- Ensure that each lead and contact on Sales force receives appropriate follow up
- Ensure that all institution applications are processed efficiently with the appropriate documentation and certification followed by prompt follow up processes
- Ensure that students are informed about the institution application status and the offer / reject letter is forwarded promptly
- Ensure that students and parents receive detailed counselling on the process and documentation needed to apply for Destination student visa as per the updated guidelines provided of Destination High Commission / Embassy.
- Ensure that fee payments are made in accordance with institution fee payment policy and that students are aware of institutions refund policy
- Ensure that students receive information on orientation program and all other support services provided by Destination client institutions
- Maintain and actively use CRM to deliver prompt and professional service to students and clients
- Maintain high degree of confidentiality of student information. Contact details especially must not be forwarded without prior consent
